Last updated: November 11, 2026

Thank you for shopping with GoodiesHub.com. This policy explains how we ship your order, what it costs, and what to expect after you buy.

INTERNATIONAL SHIPPING AND DELIVERY POLICY

International Shipping Rates

GoodiesHub.com delivers premium handcrafted African designer products to customers worldwide.

Our international shipping rates are:

Order Value (USD)	Shipping Charge
$1.00 to $69.99	$39.00
$70.00 and above	FREE SHIPPING

IMPORTANT: What FREE SHIPPING Includes

FREE SHIPPING includes insured international courier delivery to your designated delivery address.

FREE SHIPPING does not include import duties, VAT, customs taxes, customs clearance fees or any other charges imposed by the destination country.

These additional charges are for the purchaser's account and are payable directly to the courier company or relevant customs authority when invoiced.

Deliveries Within South Africa

Customers residing in South Africa are encouraged to shop through our dedicated South African online store at https://za.goodieshub.com, where all products are priced in South African Rand (ZAR).

Domestic shipping rates, delivery arrangements and any applicable free delivery offers are calculated according to the terms of our South African store.

Please visit https://za.goodieshub.com for local pricing, shipping information and delivery options.

The international shipping rates and FREE SHIPPING conditions stated above apply to international orders and do not represent the domestic delivery rates applicable within South Africa.

Order Processing and Delivery Times

Many GoodiesHub products are individually handcrafted or made to order. Production and preparation times therefore vary depending on the product, availability and manufacturing requirements.

International delivery times depend on the destination country, customs clearance procedures and courier arrangements.

Estimated production or dispatch times may be indicated on individual product pages.

If you require delivery by a specific date, please contact us at info@goodieshub.com before placing your order so that we can advise on product availability and delivery arrangements.

While we make every reasonable effort to ensure timely delivery, unforeseen customs delays, courier disruptions and circumstances beyond our control may affect delivery schedules.

International Courier Delivery and Insurance

International orders are shipped using professional door to door courier services, including FedEx and DHL, as applicable.

Shipments are insured during transportation, subject to the applicable courier insurance terms, conditions and coverage limits.

Once your order has been placed, you will receive an order confirmation by email or SMS, where applicable.

A further notification will be sent once your order has been dispatched, together with available shipment tracking information.

You can track your shipment through our Shipment Tracking page.

Customs Duties, VAT and Import Charges

International shipments may be subject to customs duties, import VAT, taxes, customs clearance fees, administration charges and other fees imposed by the destination country.

These charges are not included in our FREE SHIPPING offer or standard international shipping charges and remain the responsibility of the purchaser.

Where applicable, the courier company or customs authority will invoice the recipient directly for these charges.

Payment may be required before customs clearance or final delivery can be completed.

GoodiesHub does not determine or control the customs duties, taxes or clearance charges imposed by foreign authorities.

We strongly recommend that customers familiarise themselves with their country's import regulations and potential charges before placing an order.

Restricted Materials and Import Regulations

Certain GoodiesHub products, particularly those manufactured using animal hides, exotic leather or other regulated materials, may be subject to import restrictions, CITES regulations or special permit requirements.

Customers are responsible for confirming that the products they purchase may legally be imported into their destination country.

Where applicable, GoodiesHub can assist with available product information and supporting documentation. However, required import permits and approvals must be confirmed before shipment.

If you are uncertain whether a particular product can be imported into your country, please contact us at info@goodieshub.com before placing your order.

GoodiesHub reserves the right to decline or cancel an order where the shipment would contravene applicable export or import regulations, with any refund handled in accordance with applicable law.

Refused Shipments and Unpaid Import Charges

If a shipment is refused or returned because the recipient fails or refuses to pay applicable customs duties, import taxes or clearance charges, the actual return shipping costs charged to GoodiesHub by the courier may be deducted from any refund due.

Any applicable customs charges, courier handling fees or other nonrecoverable costs arising directly from the refusal may also be considered when calculating the refund, to the extent permitted by applicable law.

Refund eligibility and deductions will be assessed in accordance with our Return and Refund Policy and applicable consumer protection legislation.

Any remaining refund due will be processed after the returned goods have been received and inspected, subject to applicable legal requirements.

Accurate Delivery Information

Customers must ensure that their delivery address, postal code, country and contact telephone number are complete and accurate when placing an order.

Incorrect or incomplete delivery information may result in delivery delays, unsuccessful delivery attempts or additional courier charges.

Where additional charges arise from incorrect information supplied by the customer, these may be for the customer's account, subject to applicable law.

Contact GoodiesHub

For international shipping enquiries, special delivery arrangements, import questions or assistance with an existing order, please contact our team.

Email: info@goodieshub.com

Telephone: +27 74 729 1674

International Store: https://www.goodieshub.com

South African Store: https://za.goodieshub.com

We look forward to bringing the exceptional craftsmanship and distinctive character of Africa to your doorstep.